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Key highlights of the appThe ideal Telegram to Jira integration, providing an optimal way for omnichannel communications to boost customer engagement
Speed up customer communications
Telegram to Jira Connector is an enhanced ITSM tool that immediately turns Telegram messages into Jira tickets.
Enhance agent productivity
Agents will be able to respond to Telegram messages and share images directly from Jira Service Management, all in one spot.
Establish a dedicated support bot
With a specially created Telegram bot, customers can easily get a hold of your support channel.
Supporting media
More details
Get Started | User's Guide | Video Tutorials | Contact Support
Telegram to Jira Connector is an incredible tool to build up your omnichannel support by adding a new request type to your repertoire. This Telegram integration allows you to:
- Link your Telegram support account with Jira Service Management
- Create a dedicated Telegram support bot to connect to Jira
- Configure a default request type
- Transform Telegram messages into Jira tickets automatically
- Work and interact with Telegram messages from Jira
- Share images and files from Jira
For some reading material, check out:
Do you use a different messaging app? How about trying Twitter Connector for Jira and WhatsApp Connector for Jira (Twilio)?
Or simply use Jira Service Management on your mobile with JSM Mobile!
🆕Checkout Desktop App for Jira
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
Telegram to Jira Connector integrates with your Atlassian product
Version information
Version 1.1.3-AC•for Jira Cloud
Release date
Oct 9th 2024
Summary
This update brings in bots for improved customer support via JSM
Details
You can now create a Telegram bot to automate communication with your Jira Service Management portal. This includes creating, updating, and viewing Jira tickets.
Payment model
Paid via Atlassian
License type
Commercial