Telegram to Jira Connector

by Futurate

works with Jira Cloud

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Key highlights of the appThe ideal Telegram to Jira integration, providing an optimal way for omnichannel communications to boost customer engagement

Speed up customer communications

Telegram to Jira Connector is an enhanced ITSM tool that immediately turns Telegram messages into Jira tickets.

Enhance agent productivity

Agents will be able to respond to Telegram messages and share images directly from Jira Service Management, all in one spot.

Establish a dedicated support bot

With a specially created Telegram bot, customers can easily get a hold of your support channel.

Supporting media

More details

Get Started | User's Guide | Video Tutorials| Contact Support

Telegram to Jira Connector is an incredible tool to build up your omnichannel support by adding a new request type to your repertoire. This Telegram integration allows you to:

Link your Telegram support account with Jira Service Management
Create a dedicated Telegram support bot to connect to Jira
Configure a default request type
Transform Telegram messages into Jira tickets automatically
Work and interact with Telegram messages from Jira
Share images and files from Jira

For some reading material, check out:

Why You Should Consider Including Telegram in Your Omnichannel Support

Do you use a different messaging app? How about trying Twitter Connector for Jira and WhatsApp Connector for Jira (Twilio)?

Or simply use Jira Service Management on your mobile with JSM Mobile!

🆕Checkout Desktop App for Jira

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Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Telegram to Jira Connector integrates with your Atlassian app

Version information

Version 3.0.0•for Jira Cloud

Release date: Oct 2nd 2026
Summary: Required scopes changed
Details: Migration to Atlassian Forge
We’ve migrated Telegram to Jira Connector from Atlassian Connect to Atlassian Forge using Forge Remote.
What’s changed?
The app now runs on the Forge platform.
The migration improves compatibility with Atlassian’s latest platform.
No action is required from users.
Payment model: Paid via Atlassian
License type: Commercial