OVERALL RATINGS
INSTALLS
57
SUPPORT
- Partner Supported
Key highlights of the appIntegration omnichannel cloud contact centers, such as Amazon Connect, Cisco Finesse, 8x8, Avaya with Jira Service Management
Customer Search and Profile Viewing
Jira Service Management agents can quickly search for customers by name or email. View a detailed profile, including a list of issues associated with the customer, their request history, and related Assets in Jira.
Request Creation
Agents can easily create service requests for customers with pre-filled fields based on their profile details. This reduces manual data entry, saves time, and minimizes errors, streamlining the issue creation process.
History of incoming requests
Integration with call center platforms automatically links incoming calls to customer profiles in Jira. This ensures that the full history of requests is logged and available for agents, improving response efficiency.
Supporting media
More details
The Customer Card plugin for Jira Service Management lets agents quickly search for customers by name or email and view detailed profiles, including issues, request history, and related Jira Assets.
The plugin integrates with call center platforms like Amazon Connect, Cisco Finesse, Avaya, and 8x8, automatically linking incoming calls with customer profiles in Jira. For example, when a phone call is received, the customer’s profile opens automatically based on their phone number.
Agents can also create service requests faster with auto-filled customer details, reducing manual entry and errors.
Functions:
- View customer request history
- View organization-wide customer requests
- Access customer profile details
- Create requests with pre-filled customer info
- Switch customers to display related data
- Modify or cancel customer requests
- Integrate with Jira Assets
- Integrate with cloud contact centers
- Quick access to customer data from the Jira Dashboard
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Customer Card - VoIP & Call Center Integration for Jira integrates with your Atlassian product
Version information
Version 1.1.28-AC•for Jira Cloud
Release date
Oct 8th 2024
Summary
Improvements for the "Assets" section. Iimprovement & minor bug fixes
Details
Improvements for the "Assets" section.
Required scopes improvement & minor bug fixes.
Payment model
Paid via Atlassian
License type
Commercial