Instructions for Service Desk Agents

for Jira Cloud
2 installs
  • Supported
  • Jira Service Management

Instructions and guidelines for helpdesk agents

This application allows you to define a specific set of instructions for each of the request types. Agents will have all the necessary informations (disclosures, warrants, warnings, limits) listed directly in the ticket. As a Service Desk Manager / Leader, you can set the expectations and list all the steps necessary to fulfill the request including links, tables and images.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has not completed the Security Self-Assessment Program. Learn more


Integration Details

Instructions for Service Desk Agents integrates with your Atlassian product. This remote service can:

  • Delete data from the host application
  • Write data to the host application
  • Read data from the host application


Instruction for the agent visible directly in the request