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Key highlights of the appCA UIM alerts in Jira before your team even notices. Two-way, no code, no limits
User-friendly, powerful Dashboard interface
The ZigiOps dashboard offers real-time insight into integration activity, showing workflow status, execution health, errors, and key metrics from a single, centralized view for full operational control.
Integrations Template Library
ZigiOps has out-of-the-box integration templates, that you can immediately use or customize them per your needs. The platform is flexible and allows you to easily create your own integrations, and build workflows.
ZigiOps Advanced Data Mappings
When integrating Jira Service Management and CA UIM with ZigiOps you can go beyond the top information layer and capture complex data relationships and system dependencies for full transparency.
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More details
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CA UIM detects the problem. Jira SM needs to own the resolution. Someone in the middle is manually translating a monitoring alert into a service ticket. ZigiOps removes that person from the equation permanently.
Every CA UIM issue flows into Jira SM automatically — filtered, mapped, and logged under the right project. No buried alerts. No duplicate tickets. As your team resolves in Jira SM, CA UIM stays current — from first detection to final fix, zero manual touchpoints.
What ZigiOps handles:
- CA UIM monitoring alerts and detected issues converted to Jira SM service records
- Automatic project routing — each application's problems logged separately
- Real-time updates synced back to CA UIM throughout the resolution lifecycle
- Advanced filtering to cut alert noise before it reaches your team
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.0.1•for Jira Cloud
- Release date
- Aug 5th 2022
- Summary
- CA UIM integration for Jira/Jira SM by ZigiOps (no-code, two-way sync)
- Details
A critical CA UIM alert shouldn't need a human to become a Jira SM ticket. With ZigiOps, it doesn't. The right service record appears in Jira SM instantly — contextualized, mapped, and assigned before your team opens their laptop.
What flows between systems:
- CA UIM Alerts converted instantly into Jira SM service records
- Jira Issues, Stories, and custom record types synced in both directions
- Every field, comment, attachment, and status change travels with the record
What powers it:
- Conditional field mapping with a global schema that builds relationships across systems automatically
- Chained and dependent workflows that mirror how your team actually operates
- Retry logic with user-configurable rules — critical alerts never fall through the cracks
- Payment model
- Paid via Vendor
- License type
- Commercial