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Key highlights of the appZigiOps supports CA UIM integrations for Jira, Jira SM and Data Center - in minutes
User-friendly, powerful Dashboard interface
The ZigiOps dashboard offers real-time insight into integration activity, showing workflow status, execution health, errors, and key metrics from a single, centralized view for full operational control.
Integrations Template Library
ZigiOps has out-of-the-box integration templates, that you can immediately use or customize them per your needs. The platform is flexible and allows you to easily create your own integrations, and build workflows.
ZigiOps Advanced Data Mappings
When integrating Jira Service Management and CA UIM with ZigiOps you can go beyond the top information layer and capture complex data relationships and system dependencies for full transparency.
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More details
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ZigiOps CA UIM–Jira automates the flow of monitoring data between CA UIM and Jira SM, turning detected issues into actionable service records without manual effort. ZigiOps directly loads all problems discovered by CA UIM into Jira Service Management and can sync updates back in the opposite direction.
The integration supports key data types ensuring end-to-end visibility from detection to resolution. Teams can automate workflows in just a few steps, reducing response times and improving customer satisfaction. For better structure and visibility, the platform logs each application’s problems under separate Jira projects.
With advanced filtering, flexible data mapping, and reliable synchronization, ZigiOps helps IT and DevOps teams reduce alert noise, improve collaboration, and streamline monitoring-to-ITSM operations.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.0.1•for Jira Cloud
- Release date
- Aug 5th 2022
- Summary
- Bi-directional integration between Jira/Jira SM and CA UIM
- Details
The ZigiOps integration enables seamless automation between Jira SM and CA UIM, connecting monitoring data with IT service workflows in real time. It ensures that critical operational events are automatically converted into actionable service records with full context.
Supported data types:
- Alerts
- Issues
- Stories
- Other custom records
With pre-built integration templates, teams can deploy common Jira SM–CA UIM use cases in minutes and easily customize them as needed. Conditional field mapping and a global schema create automated relationships between data from different systems, ensuring accuracy and consistency.
ZigiOps supports complex, fully customizable workflows with chained and dependent actions, enabling advanced automation scenarios. An advanced retry mechanism with user-configurable logic guarantees reliable data delivery.
- Payment model
- Paid via Vendor
- License type
- Commercial