OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appZigiOps supports easy bi-directional integrations for Jira, Jira SM and Data Center with Zendesk
User-friendly Dashboard UI
ZigiOps Dashboard displays vital for the Zendesk Jira metrics which allow users to gain a better perspective on each step of the integration.
ZigiOps Integrations Template Library
ZigiOps has out-of-the-box integration templates, that you can immediately use or customize them per your needs. The platform is flexible and allows you to easily create your own integrations, and build workflows.
ZigiOps Advanced Data Mappings
When integrating Jira and Zendesk with ZigiOps you can go beyond the top information layer and capture complex data relationships and system dependencies for full transparency. That is possible via the filters.
Supporting media
More details
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Connect Zendesk with Jira Software to create a smooth, automated flow between support and development teams. ZigiOps ensures critical information moves seamlessly across systems, improving collaboration and reducing resolution times.
Use case:
When a support ticket is created in Zendesk and identified as a software-related issue, ZigiOps automatically generates the corresponding Jira issue. The ticket and issue remain linked and synchronized in real time, removing the need for manual data entry or tool switching.
All collaboration stays centralized through comments, while ZigiOps continuously synchronizes attachments, log files, traces, and related links. This keeps developers and support agents aligned throughout the entire defect or change request lifecycle.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.1•for Jira Cloud
- Release date
- Feb 22nd 2022
- Summary
- No-code integration between Jira and Zendesk
- Details
Zendesk Jira Integration Supported Data Types
The ZigiOps integration supports Jira issues and Zendesk tickets, enabling structured and reliable data exchange between support and development teams across Zendesk Support and Zendesk Sell.
Key Jira Zendesk Integration Benefits for ZigiOps users
ZigiOps delivers a seamless connection between Jira Software and Zendesk, ensuring information flows smoothly without manual effort. Teams can apply custom data filtering and field mapping to control exactly which data is synchronized and how it appears in each system.
With prebuilt integration templates, common Jira–Zendesk use cases can be configured in just a few minutes, allowing teams to get started quickly. For more advanced scenarios, ZigiOps supports fully customizable workflows with chained and dependent actions, making it easy to automate complex processes.
- Payment model
- Paid via Vendor
- License type
- Commercial