OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appConnect Zendesk and Jira with real-time two-way sync for tickets, issues, comments, attachments, custom fields—no custom code
User-friendly Dashboard UI
ZigiOps Dashboard displays vital for the Zendesk Jira metrics which allow users to gain a better perspective on each step of the integration.
ZigiOps Integrations Template Library
ZigiOps has out-of-the-box integration templates, that you can immediately use or customize them per your needs. The platform is flexible and allows you to easily create your own integrations, and build workflows.
ZigiOps Advanced Data Mappings
When integrating Jira and Zendesk with ZigiOps you can go beyond the top information layer and capture complex data relationships and system dependencies for full transparency. That is possible via the filters.
Supporting media
More details
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A Zendesk support ticket reveals a software defect. Traditionally, that discovery triggers a chain of manual steps — someone identifies it, someone else logs it in Jira, and somewhere in between, context gets lost and time gets wasted. ZigiOps collapses that chain into a single automatic action.
The Jira issue exists before the support agent finishes reading the ticket. Comments thread across both systems. Attachments, log files, traces, and related links travel with the record — not in a follow-up email, not in a Slack message, but automatically, as part of the sync.
Developers stay in Jira. Support agents stay in Zendesk. The defect lifecycle runs its full course — from first report to final resolution — without either team stepping into the other's tool or asking for a status update that's already there.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.1•for Jira Cloud
- Release date
- Feb 22nd 2022
- Summary
- Zendesk integration for Jira by ZigiOps (no-code, two-way sync)
- Details
Support teams shouldn't have to chase developers. Developers shouldn't have to decode customer tickets. When Zendesk and Jira operate on the same live data, both problems disappear simultaneously.
Every Zendesk ticket that needs dev attention arrives in Jira structured, filtered, and mapped exactly how your team expects it. Custom filtering keeps irrelevant tickets out. Field mapping ensures data lands where it belongs, not where it's closest.
What ZigiOps moves between systems:
- Zendesk tickets synced with Jira Issues
- Custom field mapping and data filtering configured to your exact workflow
- Real-time updates in both directions throughout the full ticket lifecycle
What handles the complexity:
- Prebuilt templates for common Zendesk–Jira workflows
- Chained workflows for escalation paths that outgrow simple templates
- Advanced automation built around how your teams actually operate
- Payment model
- Paid via Vendor
- License type
- Commercial