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Key highlights of the appBMC Helix and Jira in lockstep. Two-way, no code, ready in minutes. All Jira versions supported
User-friendly, yet powerful dashboard interface
The ZigiOps dashboard gives real-time visibility into integrations, workflows, and system health. Monitor operations, track processed records, and quickly identify issues from one centralized view.
ZigiOps Integrations Template Library
ZigiOps has out-of-the-box integration templates, that you can immediately use or customize them per your needs.
Advanced Data Mappings
When integrating Jira and BMC Helix with ZigiOps you can go beyond the top information layer and capture complex data relationships and system dependencies for full transparency.
Supporting media
More details
🗓️ Book a demo | ✅ Free Trial | 💻 Demos/Tutorials
A Change Request lands in BMC Helix. Your dev team needs to investigate but they're heads down in Jira. ZigiOps bridges that gap before anyone sends a message asking for an update. Every incident, service request, and change record that matters in BMC Helix triggers the right action in Jira — automatically (field, comment, attachment, and status change).
What ZigiOps handles:
- BMC Helix Incidents, Change Requests, and Service Requests
- Jira Issues, Stories, and custom record types
- Fields, comments, attachments, and real-time status updates
How it works:
- Prebuilt templates deployed in minutes, customized without code
- Flexible filtering so only the right events cross the boundary
- Full data control — your process, your rules, your mapping
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.3•for Jira Cloud
- Release date
- Aug 2nd 2022
- Summary
- BMC Helix integration for Jira by ZigiOps (no-code, two-way sync)
- Details
BMC Helix owns the incident. Jira owns the fix. ZigiOps makes sure the moment one moves, the other knows — every field, every comment, every status change, traveling automatically across the boundary in real time.
Built for the complexity enterprise environments actually throw at you — not sanitized demos. Conditional field mapping, chained workflows, dependent actions, and a global schema that relates records across systems without anyone configuring a join table.
When things go wrong at scale, ZigiOps doesn't drop records. User-defined retry logic and enterprise-grade security keep data flowing cleanly — ISO 27001 certified, nothing stored.
Supported record types:
- BMC Helix: Incidents, Change Requests, Service Requests, and custom records
- Jira: Issues, Stories, extended and custom record types
- All fields: comments, attachments, lifecycle attributes, and custom fields
- Payment model
- Paid via Vendor
- License type
- Commercial