New Relic Errors Inbox for Jira

Installation

1. In errors inbox, click on the Jira integration icon next to the error group you want to connect to Jira Software.
   
2. If you don’t already have a connection with Jira, click "Add Jira Workspace."
   
3. You need to add the following details to set up the Jira Workspace: (a) Name of the destination: A descriptive name to easily identify the workspace. (b) URL: The URL to the specific Jira environment. (c) Username: Your Jira username. (d) API Token: Your generated Jira API Token. Follow the link on the left if you need help creating one. (e) Two-way integration: Toggle on if you want New Relic and Jira to share information. Then, click Test connection before saving to ensure that your details are correct.
   
4. Next, set up a template. Templates determine what information will be sent to Jira. In errors inbox, click the Jira icon next to an error group to see the Jira destination you created, then click the "Add New Template" link in the Jira destination.
   
5. Your template needs to include: (a)Jira destination: Your Jira endpoint. (b)Project: The Jira project where you want to add the ticket (c)Issue Type: The type of ticket issue you want to create (d)Required Fields: New Relic fetches the ticket schema from Jira and will dynamically display all required fields for that ticket type. Typical fields include Summary, Description, and Reporter. We auto-populate a suggested template for you, but you can modify the contents as you see fit, including dynamic templating with `{{` to bring up a list of available variables (e) Reporter: Note that we don’t currently support dynamic selection of the reporter for ticket creation, so we recommend using a shared Jira user for automations/bots when setting up your templates. (f) Additional Fields (Optional): New Relic automatically identifies additional fields to send to Jira. Click "Add another field" to see a full list of available fields and add any you think should be part of the template
   
6. Click "Send test notification" to preview what the ticket looks like in Jira. Once you’re satisfied, click "Update message" to save the template. Note that a test notification will create a Jira ticket in your Jira Workspace.
7. Now anyone who has access to this errors inbox can start creating Jira tickets in two clicks while triaging errors.