- Supported
- Jira Service Management
- Jira Software
Define queues and skill requirements and let your team pull the next most important task they are qualified for as Self-Service
Who is qualified for this task?
Set skill requirements for a task or a support ticket and see all qualified experts on your team. Make use of diverse skill sets of every worker in your organization, currently hidden behind their roles and team rooms
1-click self-service assignments
Agile is about optimizing for high-importance work. Define work queues and skill requirements and let your team pull the next most important task they are qualified for. You control scope, priorities and work in progress
Discover SMEs and decision makers
Who are the SMEs? Who has worked on this component before? Who has experience with this technology? Whom do I talk to for a decision on that? Explore the knowledge map to easily find relevant people in the organization
More details
Include skill requirements into your tasks and support tickets and get:
- Qualified experts
- View team members qualified for each task
- Discover experts by exploring the Knowledge Graph
- Customize your skill tree at global, project, or Skillset field level, allowing you to model any requirements scenario
- Enforce expert-only transitions in Jira workflows
- Self-service assignments
- Users click a button to get the next best task that matches their skill set
- You are in control of priorities and requirements with multiple work queues, task order, pre-assignments and access controls
- You may choose to hide the queue from the user to reduce anxiety and avoid personal preferences
- Project health insights
- Know which people are bottlenecks for the project
- Know which issues are at risk due to scarce skills
- Quantify which skill sets the project demands and see how they match with supply to inform your planning
- Make timely risk management decisions as to training, knowledge transfer or documentation
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity
Resources
Integration Details
Skills for Jira: Knowledge map & Skill-based Pull System integrates with your Atlassian product. This remote service can:
- Delete fields.
- View application roles.
- View audit logs.
- View system and custom avatars.
Gallery
Analytics - Skills