OVERALL RATINGS
INSTALLS
2
SUPPORT
- Partner Supported
Key highlights of the appEasy routing for Jira Service Management (JSM) allows to automatically assign the inbound queues to available resources
Enable Auto Assignment global configuration
By enabling Global Auto Assignment, every project will be actively routing the requests based on the projects defined configuration.Disabling Global Auto Assignment will turn off automated routing for all the projects.
Enable project specific Routing configuration
By enabling project specific easy routing, all the newly created , defined request types will be auto assigned based on the configuration.Disabling project specific easy routing will follow the projects default routing.
Agent unavailability
If the agents are on leave/vacation, those dates needs to be updated in the project configuration and accordingly any new tickets that are created during those dates won’t be assigned for that agent.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Easy Routing for Jira Service Management integrates with your Atlassian product
Version information
Version 1.1.1-AC•for Jira Cloud
Release date
Jan 10th 2022
Summary
Minor version update
Details
Minor version update
Payment model
Paid via Atlassian
License type
Commercial