Smart Forms for Jira (JSM, JWM, Confluence & JPD Feedback)

We are using this app for several use cases, some use cases a little out of the original goal of the development team, still we discussed our use cases and the team @SaaSJet saw these use cases as viable, good voice of customer session and implementation process followed. We are now really thank full for the releases done. This is how vendors should work. Many thanks to the SaaSJet team.

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  SaaSJet

  Dear Paul Wijnen,

  Thank you for the wonderful review. We're pleased to hear that the app is meeting your expectations and helping your team achieve its goals. We look forward to supporting your success in the future. If you need assistance or would like to share feedback, our support team is always here for you.

   

  Sincerely,

  SaaSJet support team

This review is long overdue! We’ve had a great experience with Smart Forms for Jira. The app is flexible and fits really well into our JSM workflows. What really stands out is the support team. They’re very responsive, easy to work with, and genuinely care about helping you get things working the right way. Every question we had was handled quickly, and they consistently went above and beyond to resolve issues and answer our questions. It’s rare to see this level of customer care - highly recommend both the app and the team behind it.

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  SaaSJet

  Elena Lurye,

  Thank you for taking the time to leave us a four-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out to us at the support center. We look forward to serving you again!

  Sincerely,

  SaaSJet Support Team

[Edit] Very responsive support and fast turnaround time on fixing reported bugs. I find the forms are minimally better than the native Jira forms: inability to use dynamic fields like user pickers, tickets, etc, severely limits its usefulness.

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  SaaSJet

  Dear TL,

  Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet the high standards we strive to uphold. We understand your frustration and would appreciate the opportunity to discuss this further with you. Could we connect via support center to address your concerns directly?

   

  Sincerely,

  SaaSJet support team

The customization on the app is done very well with ease of use for non-users outside our organization.

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  SaaSJet

  Hi Danielle Romero,

  Thank you so much for your kind feedback.

  We’re very glad to hear that the customization works well for you.

  If there’s anything else we can improve or adjust, please feel free to let us know support center.

  Once again, thank you for your support and for being a part of our community!

  Best regards,

  SaaSJet Support Team

This app is very helpful. Whenever I have any issue, the support team is quick to respond and solve my problems! Thank you!

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  SaaSJet

  Dear Clare Lawson,

   

  Thanks so much for the perfect rating! 

  We love seeing our customers happy, and we hope to keep delivering the best for you. If you ever need anything, feel free to reach out at support center.

   

   

  Sincerely,

  SaaSJet Support Team