Support Dashboards and Reports for JSM (Beta)
Easily keep track on important metrics with built-in customer support centric reports
Dashboards with customer support centric reports
Keep track of the ticket SLA before breaching by setting a threshold, or have an overview of the agent's workload. All in a highly customizable dashboard.
Manage your dashboards
Every dashboard can have multiple reports, and you can create number of dashboards for easy viewing experience.
Multiple datasource with full control
Admin can configure what data to be included for each datasource, for better control over the data.
BETA RELEASE 🦄
Here at ServiceRocket labs, we're experimenting with this product and would love to get your feedback. Try it out and tell us what you think! - https://servicerocket.typeform.com/to/ZUxNkT1S
- View the important report data easily that helps improve your customer support team.
- Unlimited number of dashboards.
- Highly customizable dashboard to your liking.
- No sensitive / personal data stored.
To get started, install the app and click on the top menu Apps > Support Dashboards.
Privacy and security
Support Dashboards and Reports for JSM (Beta) integrates with your Atlassian product. This remote service can:
- View email addresses of users
- Administer the host application
- Administer Jira projects
- Delete data from the host application