Better Search in Customer Portal

by Twinit

works with Jira Cloud

OVERALL RATINGS
INSTALLS: 35
SUPPORT: Partner Supported

Showing details for Cloud

Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appExtended search and results view on Customer Portal for request types, registered issues and Assets that meet search criteria

Highly Customizable Asset Custom Fields

Create custom asset fields that display exactly the attributes you want, providing full flexibility in managing and displaying asset data.

Cascading Options in Asset Fields

Set up cascading options in asset fields, allowing the values in one field to influence or filter the available options in another field, including options to hide or add default value.

Search Issues and Request Types

Search request types and registered issues on the Customer Portal via a request search field. Automatically copy search results into the Summary field, to make issues searchable in the Customer Portal.

Supporting media

More details

Better Search in Customer Portal enables you:

Search Issues and Request Types.
Use Better Search in Customer Portal to view previously registered issues that meet search criteria.
Configure Issue Info Sheet based on JQL filters or Customer Portal Statuses.
Save the search results in custom fields.
Automatically copy search results into the Summary field, to make issues searchable in the Customer Portal.
Search, view, and select Asset objects on the Customer portal.

Search request types on the Customer Portal via a request search field.
Enable request search for separate projects.
Add Text field's value to Select List field's options - populate select lists with the options from the Customer portal.

🗓️ Book a demo

Resources

Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Better Search in Customer Portal integrates with your Atlassian product

Version information

Version 1.1.35-AC•for Jira Cloud

Release date: Jun 24th 2025
Summary: Improvements and bug fixes
Details: Improvements
Assets search field configuration: during selection of the attributes, the coming data will show up-to-date information from the Jira Assets field configuration.
Added the “Expanded“ state for the Assets Search Field on the Customer Portal.
Bug fixes
Fixed the bug of showing “Empty“ for all the selected Assets objects in the Registered request on Customer Portal, even when only one field is not configured (e.g., when it is not on the appropriate screen).
Minor UX fix for visibility of search field on Customer Portal.
Payment model: Paid via Atlassian
License type: Commercial