Sync - Entra ID (Azure AD) & Okta User Attributes for Jira

by Mindpro

works with Jira Cloud

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Key highlights of the appSync and display user attributes from Entra ID (Azure), Okta (and more) across Jira or JSM portal

Sync Jira and JSM with Azure AD, Okta, Google

→ Seamlessly integrate Jira with multiple identity providers (Entra ID, Azure AD, Okta, Google, OneLogin) and customize exactly which user attributes are displayed in Jira custom fields. Fast, secure, and easy setup.

Display user attributes across Jira and JSM Portal

→ Display relevant user attributes (Job title, Email address, Department, Organization,...) directly in Jira issues or JSM (request details) and leverage this data to build enhanced Jira and JSM automations and workflows

Automate and streamline your approval requests

→ Automatically fill in the approver field in Jira Service Management requests based on the reporter's manager information synchronized from (Azure AD, Okta, …) and show the user hierarchy (reporting line) in Jira issues

Supporting media

More details

🖥️ Website | Help Center | Get Support | For Partners

Sync is a data integration solution that allows you to connect Jira with Entra ID (Azure AD), Okta, OneLogin, and Google Workspace to fetch and display external user attributes across Jira and Jira Service Management Issues, Requests, and Portal.

✅ Key Features:

Easily connect Jira with multiple Identity Providers (Azure AD, OKTA, OneLogin, or Google)
Pick the user, map the attributes, and choose where they should be displayed in Jira and JSM
Display user attributes and hierarchy (reporting line) inside Jira (issues) or directly in the JSM portal (request details)
Leverage synchronized data to create advanced automations, workflows, queues, JQL and more
Automatically fill in the approver field in JSM requests based on the IdP manager information or other dynamic fields

🌎 Data Residency: 🇺🇸 🇩🇪 - More coming soon

*️⃣ We're trusted by National Geographic, Block, IBM Humane, Synthesia, and more

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Sync - Entra ID (Azure AD) & Okta User Attributes for Jira integrates with your Atlassian app

Version information

Version 3.4.0•for Jira Cloud

Release date: Mar 31st 2026
Summary: 📋 Version 3.4.0 - Changelog - Migrated to Forge Platform
Details: 🚨 Important: The app is now migrated to the Atlassian Forge Platform. A manual update is required. Please update your app in Jira Settings > Marketplace Apps > Manage Apps. After the update, please, access the app configurations in the “Manage Apps” menu to save your settings again.
🚀 Release Notes: Improvements, fixes, and others:
App is moved to the Atlassian’s Forge platform. After the update, please, access the app configurations in the “Manage Apps” menu to save your settings again.
New security standards applied.
Added a new option to allow users to choose to display the source information (user, IDP, content) in the fields when the “multiple users” option is selected.
Other minor adjustments and bug fixes.
🖥️ Support & Resources:
Raise a support ticket to get assistance
Book a live session with our team
Share your use cases or feature suggestions
Payment model: Paid via Atlassian
License type: Commercial