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Fields panel for Jira Service Management (JSM)

by JiBrok
for Jira Cloud
  • Supported
  • Jira Service Management
  • Jira

Display read-only issue fields, HTML messages, and customizable related issues for customers on the Jira Service Management portal

Add any issue fields to the customer portal(JSM)

The application provides 2 panels for displaying any issue fields (system and custom fields) on the customer portal(JSM). Optionally, you can add an HTML message to your users. Works for request view screen.

Easy application setup

For each panel, you select a list of fields to display and a message that you want to show to users. The panel will be displayed after creating a request.

​Individual settings for each project.

You can assign the created panels to any type of request used in the project. Settings are also available to project administrators.

More details

Effortlessly display any data from issue fields (system and custom) for your customers in read-only mode. Add custom HTML messages for enhanced communication. Configure fields and messages to show on the request view screen, ensuring crucial information is readily available.

Key Features:

  • Display System and Custom Fields: Show both standard and custom fields to provide complete visibility.
  • Custom HTML Messages: Add personalized messages for better customer communication.
  • Related Issues Display: Show related issues based on project and relationship type for comprehensive context.
  • Easy Setup: Simple configuration process allows you to quickly set up and manage fields.
  • Read-Only Fields: Ensure data security by displaying fields in a non-editable format.
  • Multiple Display Locations: Flexibly place fields and messages in various parts of the request view screen.
  • Enhanced Customer Experience: Improve customer satisfaction by providing clear and relevant information directly on the portal.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Fields panel for Jira Service Management (JSM) integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application


Showcase of standard and system fields in the Jira Service Management portal. Display custom fields, including those from third-party apps, linked issues providing comprehensive information in read-only format.

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