WhatsApp Connector for Jira (Twilio)

for Jira Cloud
316 installs
  • Supported
  • Jira Service Management

The ideal Jira WhatsApp integration, providing optimal omnichannel support to boost customer engagement

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Facilitate customer engagement

WhatsApp Connector for Jira is one of the best ITSM tools to help you automatically generate tickets from WhatsApp messages

Maintain agents productivity

Agents will be able to respond to WhatsApp messages and share images directly from Jira Service Management, all in one spot

Assign default request type

Create a default request type that will be easy to identify. This setting will help you link requests to the right workflows

More details

WhatsApp Connector for Jira is the ultimate tool for omnichannel communications for better feedback through WhatsApp. The app allows you to:

  • Link your WhatsApp support account with Jira Service Management
  • Transform WhatsApp messages into Jira tickets automatically
  • Work and interact with WhatsApp messages from Jira
  • Configure a default request type

* This integration is powered by Twilio, If you don't have Twilio, you can create a new account here.

🎞 Check out how-to videos playlist, or you can get started from here

See what you can do with the app by reading our blog posts:

** You can also integrate Twitter and Telegram with Jira Service Management using our social media integration apps:

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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more


Integration Details

WhatsApp Connector for Jira (Twilio) integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application


WhatsApp to Jira