- Supported
- Jira Service Management
The ideal Jira WhatsApp integration, providing optimal omnichannel support to boost customer engagement

Facilitate customer engagement
WhatsApp Connector for Jira is one of the best ITSM tools to help you automatically generate tickets from WhatsApp messages
Maintain agents productivity
Agents will be able to respond to WhatsApp messages and share images directly from Jira Service Management, all in one spot
Assign default request type
Create a default request type that will be easy to identify. This setting will help you link requests to the right workflows
More details
WhatsApp Connector for Jira is the ultimate tool for omnichannel communications for better feedback through WhatsApp. The app allows you to:
- Link your WhatsApp support account with Jira Service Management
- Transform WhatsApp messages into Jira tickets automatically
- Work and interact with WhatsApp messages from Jira
- Configure a default request type
* This integration is powered by Twilio, If you don't have Twilio, you can create a new account here.
🎞 Check out how-to videos playlist, or you can get started from here
See what you can do with the app by reading our blog posts:
- The Ideal ITSM tool to Integrate WhatsApp with Jira
- Why You Should Add WhatsApp to Your Omnichannel Support
- How to Manage Customer Support Requests in the Telecom Sector
** You can also integrate Twitter and Telegram with Jira Service Management using our social media integration apps:
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity
Resources
Integration Details
WhatsApp Connector for Jira (Twilio) integrates with your Atlassian product. This remote service can:
- Write data to the host application
- Read data from the host application
Gallery
WhatsApp to Jira