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TRUST SIGNALS
Key highlights of the appThe ideal Jira WhatsApp integration, providing optimal omnichannel support to boost customer engagement
Facilitate customer engagement
WhatsApp Connector for Jira is one of the best ITSM tools to help you automatically generate tickets from WhatsApp messages
Maintain agents productivity
Agents will be able to respond to WhatsApp messages and share images directly from Jira Service Management, all in one spot
Record and send voice notes
Agents can record voice notes through Jira and send them back to customers on WhatsApp for a more seamless workflow
Supporting media
More details
Get Started | User's Guide | Video Tutorials | Create Twilio Account | Contact Support
WhatsApp Connector for Jira is the ultimate tool for omnichannel communications for better feedback through WhatsApp. The app allows you to:
- Link your WhatsApp support account with Jira Service Management
- Transform WhatsApp messages into Jira tickets automatically
- Work and interact with WhatsApp messages from Jira
- Record voice notes on Jira and send them straight to customers on WhatsApp
- Configure a default request type
- Integrate a customizable WhatsApp bot into your Jira Service Management workflows
See what you can do with the app by reading our blog posts:
- Why You Should Add WhatsApp to Your Omnichannel Support
- How Your Sales Team Can Benefit from a Jira WhatsApp Integration
Do you use a different messaging app? How about trying Telegram to Jira Connector?
🆕Checkout Desktop App for Jira
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
WhatsApp Connector for Jira (Twilio) integrates with your Atlassian product
Version information
Version 1.1.12-AC•for Jira Cloud
- Release date
- Jan 21st 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial