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WhatsApp Connector for Jira (Twilio)

works with Jira Cloud

OVERALL RATINGS

SUPPORT

  • Partner Supported

TRUST SIGNALS

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Key highlights of the appThe ideal Jira WhatsApp integration, providing optimal omnichannel support to boost customer engagement

watch WhatsApp Connector for Jira (Twilio) video

Facilitate customer engagement

WhatsApp Connector for Jira is one of the best ITSM tools to help you automatically generate tickets from WhatsApp messages

Maintain agents productivity

Agents will be able to respond to WhatsApp messages and share images directly from Jira Service Management, all in one spot

Record and send voice notes

Agents can record voice notes through Jira and send them back to customers on WhatsApp for a more seamless workflow

Supporting media

More details

Get Started | User's Guide | Video Tutorials | Create Twilio Account | Contact Support

WhatsApp Connector for Jira is the ultimate tool for omnichannel communications for better feedback through WhatsApp. The app allows you to:

  • Link your WhatsApp support account with Jira Service Management
  • Transform WhatsApp messages into Jira tickets automatically
  • Work and interact with WhatsApp messages from Jira
  • Record voice notes on Jira and send them straight to customers on WhatsApp
  • Configure a default request type
  • Integrate a customizable WhatsApp bot into your Jira Service Management workflows

See what you can do with the app by reading our blog posts:

Do you use a different messaging app? How about trying Telegram to Jira Connector?

🆕Checkout Desktop App for Jira

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Resources

  • Descriptor

    Get the descriptor file downloaded to your system

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

WhatsApp Connector for Jira (Twilio) integrates with your Atlassian product

Version information

Version 1.1.9-ACfor Jira Cloud

Release date
Oct 7th 2024
Summary
Enhanced Configuration edit
Details
  • Enhanced the edit section of the configuration for better overall experience
Payment model
Paid via Atlassian
License type
Commercial

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