WhatsApp Connector for Jira (Twilio)

for Jira Cloud
  • Supported
  • Jira Service Management

The ideal Jira WhatsApp integration, providing optimal omnichannel support to boost customer engagement

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Facilitate customer engagement

WhatsApp Connector for Jira is one of the best ITSM tools to help you automatically generate tickets from WhatsApp messages

Maintain agents productivity

Agents will be able to respond to WhatsApp messages and share images directly from Jira Service Management, all in one spot

Record and send voice notes

Agents can record voice notes through Jira and send them back to customers on WhatsApp for a more seamless workflow

More details

Get Started | User's Guide | Video Tutorials | Create Twilio Account | Contact Support

WhatsApp Connector for Jira is the ultimate tool for omnichannel communications for better feedback through WhatsApp. The app allows you to:

  • Link your WhatsApp support account with Jira Service Management
  • Transform WhatsApp messages into Jira tickets automatically
  • Work and interact with WhatsApp messages from Jira
  • Record voice notes on Jira and send them straight to customers on WhatsApp
  • Configure a default request type
  • Integrate a customizable WhatsApp bot into your Jira Service Management workflows

See what you can do with the app by reading our blog posts:

Do you use a different messaging app? How about trying X Connector for Jira and Telegram to Jira Connector?

Or simply use Jira Service Management on your mobile with JSM Mobile!

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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

WhatsApp Connector for Jira (Twilio) integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


WhatsApp to Jira