Exalate Salesforce Integration for Jira (Two-way Sync)

by Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

works with Jira Cloud

Get it now

Free app

OVERALL RATINGS
DOWNLOADS
SUPPORT: Partner Supported
TRUST SIGNALS

Showing details for Cloud

Overview

Reviews

Privacy & Security

Support

Installation

Key highlights of the appTwo-way Salesforce Jira integration. Sync Jira Work Items & Salesforce Cases to easily escalate to technical support & development

watch Exalate Salesforce Integration for Jira (Two-way Sync) video

Flexible Jira Salesforce Integration

Getting information on customer cases should be a fast & smooth process. You shouldn’t add engineers to CRM, it's inefficient & expensive. Instead, sync Jira & Salesforce for better visibility & quicker resolution.

Don't Get Limited, Use AI-Assisted Integrations

Pick 100+ different fields to sync. Start out of the box with no code or customize Salesforce Jira sync with simple Scripts. Automate it with triggers using native query languages. Have a question? Book a call!

Secure & Real-time Jira Salesforce Synchronization

The sync is bi-directional & in real time. Exalate ensures that all changes are applied in case of failure, changes, or upgrades. And you have granular control over the data that is shared between different parties.

Supporting media

More details

📅 Book a demo | 🔒 Security & Trust Center

Connect your CRM with Jira to align teams, speed up response & resolution time, improve retention & grow your revenue. Scripts ensure flexibility & AI takes away the complexity.

📖 2.5K+ customers trust Exalate. Learn more in case studies with EBU, Atos, Vodafone, Maersk, Disney, etc.

Use cases

Sync Task, Opportunity, Account & Product entities from Salesforce to Jira
Escalate a customer Case from Salesforce to Jira & get updates in real time
Sync Status & Custom Fields
Sync Comment Threads (chatter) & User Mentions in Comments

Docs & Support

Pricing is based on items in sync – the number of issues, tickets, or work items being actively synchronized. Each integration is billed separately, so you only pay for what you use.

Resources

Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Version information

Version 5.9.31•for Jira Cloud

Release date: Feb 2nd 2026
Summary: Exalate for Salesforce - Version 5.31.0
Details: Released for ServiceNow on January 29th, 2026
The new Exalate experience is live and available to all users.
All the flexibility you expect from Exalate – now with unified management, Test Run, script versioning, and Aida for AI-assisted scripting and troubleshooting. Connect Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, and more – all managed from one place. Learn more here.
The Salesforce connector is now fully compatible with the latest Salesforce Spring ’26 release.
This ensures continued stability and seamless synchronization when running on the newest Salesforce platform version.
Improvements
XLT-7410 – Improved Cleanup & Support Tools functionality
Check all release history here.
Payment model: Free
License type: Commercial - no charge