Exalate Salesforce Integration for Jira (Two-way Sync)
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Key highlights of the appSalesforce Jira integration, bidirectional, real-time, AI-assisted. Sync Salesforce Cases, Opportunities, Accounts with Jira
Flexible Salesforce Jira Integration, Your Way
Getting information between CRM and engineering shouldn't require adding engineers to Salesforce. Sync 100+ fields, customize sync rules with scripts. Aida AI generates & troubleshoots your scripts so setup stays fast.
What Can You Sync Between Salesforce and Jira?
100+ fields across Cases, Opportunities, Accounts, Tasks & Products – mapped to Jira work items. Automate updates based on status transitions, custom field changes, or business rules you define.
Keep Jira Escalations & SLAs on Track
Teams stay aligned on case ownership, escalation status & SLA commitments – without leaving their tools. When a Case moves in Salesforce, Jira reflects it. No follow-up emails, no dropped context.
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More details
Built for support, sales & CS teams that escalate Salesforce Cases to Jira & need updates to flow back automatically.2.5K+ customers trust Exalate.
Some integration tools play it safe with templates. We don't. Aida AI turns "can you sync Opportunity stage to Jira priority?" into working scripts before your next standup. 😏
Sync Cases, Opportunities, Accounts, Tasks & Products between Salesforce & Jira: custom fields, comment threads, chatter, status & more.
Price is based on items in sync. Each integration is billed separately, so you only pay for what you use.
Use cases
- Escalate Salesforce Cases to Jira & get real-time status updates
- Sync Opportunity data to keep sales & dev aligned
- Map Account & Product records to Jira items automatically
- Sync Comment Threads (chatter) & User Mentions in Comments
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⚠️ Looking for the Salesforce side of your Exalate Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.33•for Jira Cloud
- Release date
- Mar 27th 2026
- Summary
- Exalate for Salesforce - Version 5.33.0
- Details
Released for New Exalate on March 26th, 2026
We’re introducing a new update for New Exalate, focused on expanding authentication options, improving troubleshooting operations, and strengthening overall platform stability.
New Features
- Added the ability to update OAuth credentials for Jira Cloud systems in System Settings.
- New homepage for Exalate with improved navigation and resource access.
Improvements
- Added contextual disclaimer for trigger creation flow to guide users through configuration.
- Added Forge App installation status visibility for better monitoring.
- Improved connection configuration versioning.
- Improved default scripts for Jira to provide better out-of-the-box synchronization.
- Simplified registration/login flows.
- Added Work-log impersonation for Jira Cloud.
- Increased timeout for bulk connection requests to handle larger operations.
- General UI/UX improvements, including typography, spacing, and visual consistency.
- Payment model
- Free
- License type
- Commercial - no charge