Exalate Connector for Jira Salesforce Integration

by Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

works with Jira Cloud

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Key highlights of the appJira Salesforce integration, built on Forge & AI-assisted. Sync Work Items & Cases, Opportunities & Accounts in real time, two-way

watch Exalate Connector for Jira Salesforce Integration video

Salesforce Jira integration across teams & orgs

Connect Salesforce sales & support teams with dev in Jira, in-house, or across company borders. Tailor sync rules to your process. Track case ownership, escalation status & SLA. Trusted by Cisco, Experian & 2.5K+ orgs.

Test your Salesforce sync on real data, no staging

Salesforce orgs change constantly: new fields, new processes, new owners. A sync set up once quietly breaks. Test Run proves each change on real data first & version history lets you roll back the moment it drifts.

Aida AI writes & debugs your Salesforce sync

Aida AI helps you generate field mapping between Jira & Salesforce, write custom Groovy scripts for complex logic, and debug sync errors in plain language, cutting fix time by 2X.

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Built for teams connecting Jira and Salesforce: dev & CRM, support & sales, vendor & customer, and needing updates to flow back automatically. A strong fit for MSPs & Enterprise teams.

No additional Salesforce licenses. Every Salesforce case is accessible directly from Jira (JSM or JPD).
Sync Cases, Contacts, Opportunities, Accounts, Tasks & Products, mapped to Jira work items.

Sync Jira & Salesforce with status, priority & owner mapping intact
Connect multiple Salesforce orgs to a single Jira (or vice versa)
Sync Comment Threads (chatter) & User Mentions
Automate updates based on status transitions, custom field changes, or business rules you define

Get started: Sign up → Connect your systems → Configure, automate & test → Let it run.

Enterprise-ready: ISO 27001, GDPR, Data Residency.

⚠️ Looking for the Salesforce side of your Exalate Classic integration? Get started here.

Resources

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Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Version information

Version 6.0.0•for Jira Cloud

Release date: Oct 29th 2026
Summary: New Exalate Console - The October 29, 2026 Release
Details: What's new in New Exalate
Activities tab: a read-only history of who changed what across your connections, kept for 90 days. Export entries to a file.
Dashboard: track items under sync across all connections, with daily snapshots.
GitHub support for new signups.
Delegate Authentication: invite a colleague to authenticate their own system, no credential sharing. New Owner and Collaborator roles.
OAuth 2.0 for Azure DevOps and ServiceNow.
Email notifications for connection errors.
Aida can now generate triggers in conversation mode. Admins can turn Aida off.
Self-service unarchiving for archived instances.
Plus improvements for stability and usability.
Docs: docs.exalate.com
Payment model: Free
License type: Commercial - no charge