Salesforce Connector for Jira (Salesforce Integration)

by Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

works with Jira Cloud

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Key highlights of the appTwo-way Salesforce Jira integration. Sync Jira Work Items & Salesforce Cases to easily escalate to technical support & development

watch Salesforce Connector for Jira (Salesforce Integration) video

Cost-effective Jira Salesforce Connector

Getting information on customer issues should be a fast & smooth process. You can't add engineers to CRM, it's inefficient & expensive. Instead, sync Jira & Salesforce for better visibility & faster resolution.

Don't Get Limited, Use AI-Assisted Integrations

Pick 100+ different fields to sync. Start out of the box with no code or customize Salesforce Jira sync with simple Scripts. Automate it with triggers using native query languages (JQL/SOQL). Have question? Book a call

Secure & Real-time Jira Salesforce Synchronization

The sync is bi-directional & in real time. Exalate also ensures that all changes are applied in case of failure or upgrades. And you have granular control over the data that is shared between different teams.

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📅 Book a demo | 📀 Installation Tutorial | 🏁 Get Started | 🔒 Security & Trust Center

Connect your CRM with Jira to align teams, speed up response & resolution time, improve retention & grow your revenue. 📈
Scripts ensure flexibility & AI Assist takes care of the complexity.

Popular use cases ⚡️

Sync Task, Opportunity, Account & Product entities from Salesforce to Jira
Escalate a customer Case from Salesforce to Jira & get updates in real time
Sync Status & Custom Fields between Salesforce & Jira
Sync Comment Threads & User Mentions in Comments

Visualize your sync data on the Dashboard 📊

Docs & Support

🙋 Support Portal
🎓 Academy
🦾 Docs & Aida
🖥️ Video Tutorials, Use Cases, and Demos
📋 Comparisons
📖 Case Studies

⚠️ Exalate requires separate installation & licensing on each side of the integration (e.g., Jira, Azure DevOps, ServiceNow, Freshdesk, Zendesk & Salesforce, etc.), so the total cost may vary based on the platforms involved.

Resources

Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
License Agreement
This app is licensed under the Standard Agreement.

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Trust center

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Access the partner's trust center to review their security, compliance and privacy information for this app.

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Version information

Version 5.9.27•for Jira Cloud

Release date: Jul 24th 2025
Summary: Exalate for Salesforce - Version 5.27.0
Details: View the Release History here.
Access Trend Dashboard from the Exalate Console
Exalate administrators can now securely access a dedicated trend dashboard directly from the UI. This dashboard provides insights into synchronization activity over time, helping admins monitor and understand their node's performance. The link opens in a new tab and is available only to authorized users. More detailshere.
Payment model: Free
License type: Commercial - no charge