Secure Custom Fields for Jira (Security & Permission)

• 

  Ricksoft, Inc.

  Hi Gillian Thiebe,

  Thank you for taking the time to leave a review. We’re sorry to hear about your experience and we’d love to learn more so we can understand the issue and help resolve it.

  However, we couldn’t find any support tickets linked to your account. Could you please open a support request? This will help us track down the details and assist you directly.

  We value your feedback and want to make sure your concerns are addressed as quickly as possible.

  Kind regards,

  Razi - Lead Product Manager

• 

  Ricksoft, Inc.

  Dear Alejandra,

  We are sorry to hear that you had a bad experience with Secure Custom Fields. We would really appreciate hearing more from you about what happened and what you believe we can improve.

  Please feel welcome to reach us by email at contact@ricksoft-inc.com or through a support ticket.

  Best regards,

  Ricksoft Team

We've so far been very happy with the product. We were having issues where unauthorized users were setting field values, that were meant to be gates/controls for BA/PO approvals. By using this plugin, we were able to add specific user and group permission on the field as well as include the field in a transition validation on the project workflow. Only problem is that the custom field value (on the close window/transition) displays a random key text input, instead of the custom field drop down options (yes/no). Support from Raphael was also fantastic during the period we were testing the field. This has already been logged under https://ecosystem.atlassian.net/browse/FRGE-322 to hopefully resolve this.