Peeklogic Connector for Salesforce and Jira

As a Salesforce Support Analyst, my day revolves around Case management. Before Peeklogic, our team had a massive visibility gap when a user's issue required a developer’s help. We were constantly jumping into Jira just to see if a bug was being worked on.

This is the gold standard for integrating between a PSA application and Jira. PSA is where the project is managed and Jira is where the engineering work is tracked. Here is why you need this connector: --Pro Serv and Engineering teams often work in different worlds with little shared visibility. The connector eliminates the silos between teams. --The connector automates the creation and synchronization of tasks and time between PSA and Jira -- Teams working in different systems can see project progress, work status, and communicate in real time. --Automated, bidirectional synchronization ensures changes made in one system are reflected in the other, minimizing the risk of inconsistent data, duplicate entries, or lost information.

Excellent product! I highly recommend this product for anyone working in both Salesforce and JIRA. We have established a COE, and this tool played a pivotal role in its implementation. All our JIRA stories originate from Salesforce cases, and this product seamlessly converts a Salesforce case into a JIRA story, ensuring its continuous updates. It is also a scalable solution. While JIRA lacks robust reporting capabilities, synchronizing JIRA with Salesforce enables us to keep our business user informed of all development efforts in JIRA through Salesforce Dashboards and Reports. Thank you Peeklogic for providing this invaluable tool!

We deploy Certinia PSA on Salesforce for a living. The #1 complaint we hear from engineering adjacent PS teams is that their Jira work never makes it into PSA cleanly. This connector solved that. If you're running Certinia PSA and your engineers live in Jira, this is the missing link.

Makes effort tracking and status reporting significantly more efficient, especially when syncing Jira with Salesforce for use cases like case management, time entry, and custom workflows. With minimal setup, teams can seamlessly collaborate across both systems, improving visibility and coordination.