Surveys for JSM

by ServiceRocket
for Jira Cloud
40 installs
  • Supported
  • Jira Service Management
Cloud

Measure and improve your ITSM workflow with customizable user satisfaction surveys and review process tools

Automate NPS, CSat, and CES survey questions

Net Promoter Score (NPS) and Customer Satisfaction (CSat) surveys are keys to building trust with customers and improving your help desk performance. Capture customer feedback with customizable questions and languages.

Track performance & customer satisfaction trends

With automated reporting, you can track, measure and analyze the performance of your agents. Identify response rate and generate tailored reports based on the type and scale of the questions.

Facilitate in-context internal review process

The survey response, which lives side-by-side the actual request, provides in-context info to facilitate internal review processes. Assign reviewers, track review status and leave notes for your agents to take action.

More details

Measure and improve your ITSM workflow with seamless, customizable user satisfaction surveys and review process tools.

Benefits:

  • Everything happens within JSM
  • Improve customer satisfaction, experience and loyalty
  • Improve the volume and quality of customer feedback
  • Develop operational understanding of customer satisfaction
  • Track agent performance and customer satisfaction trends
  • Improve customer service skills

Key features:

  • Automated NPS and CSat reporting within Jira Service Management
  • Assign and comment field for internal case reviews
  • Customizable survey questions
  • Multiple language options
  • View customer tickets and surveys history
  • REST API to extract data

Use cases:

  • Customer help desk
  • ITSM service desk
  • Knowledge centered support (KCS)

To get started, visit our docs.

Integration details:

Surveys for JSM integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Surveys for JSM integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application