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Surveys for Jira Service Management

for Jira Cloud
  • Supported
  • Jira Service Management
Cloud

Enhance customer satisfaction with tailored surveys in Jira Service Management

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Integrated customer surveys

Effortlessly capture and manage feedback within JSM. Integrate surveys into your workflow and measure industry-standard metrics like NPS, CSAT and CES.

Data-driven decisions from customer feedback

Boost satisfaction and service quality by analyzing automated reports. Keep your feedback data secure with Jira permissions.

Increase response rates with impactful surveys

Customize surveys, notifications, and reminders for maximum engagement and feedback quality. Ensure your surveys leave a lasting impression.

More details

Measure and improve your ITSM workflow with seamless, customizable user satisfaction surveys and review process tools.

Benefits:

  • Everything happens within JSM
  • Improve customer satisfaction, experience and loyalty
  • Improve the volume and quality of customer feedback
  • Develop operational understanding of customer satisfaction
  • Track agent performance and customer satisfaction trends
  • Improve customer service skills

Key features:

  • Automated NPS and CSat reporting within Jira Service Management
  • Assign and comment field for internal case reviews
  • Customizable survey questions
  • Multiple language options
  • View customer tickets and surveys history
  • REST API to extract data

Use cases:

  • Customer help desk
  • ITSM service desk
  • Knowledge centered support (KCS)

To get started, visit our docs.

Integration details:

Surveys for JSM integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application

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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Surveys for Jira Service Management integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Write data to the host application
  • Read data from the host application

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