Surveys for JSM

by ServiceRocket
for Jira Cloud
127 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
Cloud

Measure and improve your ITSM workflow with customizable user satisfaction surveys and customer feedback management tools

Automate NPS, CSat, and CES survey questions

Net Promoter Score (NPS) and Customer Satisfaction (CSat) surveys are keys to building trust with customers and improving your help desk performance. Capture and manage customer feedback within JSM.

Track performance & customer satisfaction trends

Get the most out of your customer feedback. Automated reporting enables you to track, measure and analyze the performance of your agents. Plus, stay on top of completed surveys with email notifications.

Align your surveys to your brand

Ensure your surveys make the right impression. Customize questions and messages, and match your organization’s look and feel by including your company’s logo and colors to your surveys.

More details

Measure and improve your ITSM workflow with seamless, customizable user satisfaction surveys and review process tools.

Benefits:

  • Everything happens within JSM
  • Improve customer satisfaction, experience and loyalty
  • Improve the volume and quality of customer feedback
  • Develop operational understanding of customer satisfaction
  • Track agent performance and customer satisfaction trends
  • Improve customer service skills

Key features:

  • Automated NPS and CSat reporting within Jira Service Management
  • Assign and comment field for internal case reviews
  • Customizable survey questions
  • Multiple language options
  • View customer tickets and surveys history
  • REST API to extract data

Use cases:

  • Customer help desk
  • ITSM service desk
  • Knowledge centered support (KCS)

To get started, visit our docs.

Integration details:

Surveys for JSM integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Surveys for JSM integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Write data to the host application
  • Read data from the host application