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TRUST SIGNALS
Key highlights of the appEnhance customer satisfaction with tailored surveys in Jira Service Management
Integrated customer surveys
Effortlessly capture and manage feedback within JSM. Integrate surveys into your workflow and measure industry-standard metrics like NPS, CSAT and CES.
Data-driven decisions from customer feedback
Boost satisfaction and service quality by analyzing automated reports. Leverage native Jira features such as JQL, Dashboards, and Permission to manage your feedback data.
Increase response rates with impactful surveys
Customize surveys, notifications, and reminders for maximum engagement and feedback quality. Ensure your surveys leave a lasting impression. Integrate with your SMTP server for increased reliability.
More details
Measure and improve your ITSM workflow with seamless, customizable user satisfaction surveys and review process tools.
Benefits:
- Everything happens within JSM
- Improve customer satisfaction, experience and loyalty
- Improve the volume and quality of customer feedback
- Develop operational understanding of customer satisfaction
- Track agent performance and customer satisfaction trends
- Improve customer service skills
Key features:
- Automated NPS, CSat and CES reporting within Jira Service Management
- Customizable survey questions and branding
- Multilanguage support
- Leverage JQL and Jira Dashboard with feedback data
- Access management to sensitive data
- SMTP server integration
Use cases:
- Customer help desk
- ITSM service desk
- Knowledge centered support (KCS)
To get started, visit our docs.
Integration details:
Surveys for JSM integrates with your Atlassian product. This remote service can:
- Write data to the host application
- Read data from the host application
Get ahead with early access. Join now!
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Surveys for Jira Service Management integrates with your Atlassian product
Version information
Version 1.2.2-AC•for Jira Cloud
- Release date
- Sep 12th 2024
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial