Surveys for Jira Service Management

by ServiceRocket
for Jira Cloud
215 installs
  • Supported
  • Jira Service Management
Cloud

Enhance customer satisfaction with tailored surveys in Jira Service Management

YouTube's thumbnail image for the video.

Integrated customer surveys

Effortlessly capture and manage feedback within JSM. Integrate surveys into your workflow and measure industry-standard metrics like NPS, CSAT and CES.

Data-driven decisions from customer feedback

Boost satisfaction and service quality by analyzing automated reports. Leverage native Jira features such as JQL, Dashboards, and Permission to manage your feedback data.

Increase response rates with impactful surveys

Customize surveys, notifications, and reminders for maximum engagement and feedback quality. Ensure your surveys leave a lasting impression. Integrate with your SMTP server for increased reliability.

More details

Measure and improve your ITSM workflow with seamless, customizable user satisfaction surveys and review process tools.

Benefits:

  • Everything happens within JSM
  • Improve customer satisfaction, experience and loyalty
  • Improve the volume and quality of customer feedback
  • Develop operational understanding of customer satisfaction
  • Track agent performance and customer satisfaction trends
  • Improve customer service skills

Key features:

  • Automated NPS, CSat and CES reporting within Jira Service Management
  • Customizable survey questions and branding
  • Multilanguage support
  • Leverage JQL and Jira Dashboard with feedback data
  • Access management to sensitive data
  • SMTP server integration

Use cases:

  • Customer help desk
  • ITSM service desk
  • Knowledge centered support (KCS)

To get started, visit our docs.

Integration details:

Surveys for JSM integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application

Get ahead with early access. Join now!

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Surveys for Jira Service Management integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application