Surveys for JSM

for Jira Cloud
84 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
Cloud

Measure and improve your ITSM workflow with customizable user satisfaction surveys and customer feedback management tools

Automate NPS, CSat, and CES survey questions

Net Promoter Score (NPS) and Customer Satisfaction (CSat) surveys are keys to building trust with customers and improving your help desk performance. Capture customer feedback and manage it within JSM.

Track performance & customer satisfaction trends

Get the most of your feedback information with automated reporting, where you can track, measure and analyze the performance of your agents. Get an email notification every time a survey has been filled.

Make your surveys look like your brand

Customize the way your surveys look by adding your logo, changing the banner color, and adding your questions and messages, so you can make them send the right impression.

More details

Measure and improve your ITSM workflow with seamless, customizable user satisfaction surveys and review process tools.

Benefits:

  • Everything happens within JSM
  • Improve customer satisfaction, experience and loyalty
  • Improve the volume and quality of customer feedback
  • Develop operational understanding of customer satisfaction
  • Track agent performance and customer satisfaction trends
  • Improve customer service skills

Key features:

  • Automated NPS and CSat reporting within Jira Service Management
  • Assign and comment field for internal case reviews
  • Customizable survey questions
  • Multiple language options
  • View customer tickets and surveys history
  • REST API to extract data

Use cases:

  • Customer help desk
  • ITSM service desk
  • Knowledge centered support (KCS)

To get started, visit our docs.

Integration details:

Surveys for JSM integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is part of the Marketplace Bug Bounty Program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Surveys for JSM integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Write data to the host application
  • Read data from the host application