Remote Access/ Remote Support/ Remote Control your user’s computers right from within your Issue
Create download link
Create download link after click on create button
Share then connect
Share the download link then Connect
Close the support case
Insert session logs after close support case
JIRA Issue and Project Tracker has now been integrated with RemotePC™ HelpDesk! You can easily start a remote support session to your customer’s computer from within the JIRA platform in just a few simple clicks.
On-demand remote support for your customers, unlimited remote sessions.Access their PC or Mac from any web browser to provide instant support.File transfer, video/text chat, whiteboard, session recording, and more.Safe and private remote sessions secured with TLS v 1.2 / AES - 256 bit encryption.Get the RemotePC HelpDesk app in the Atlassian Marketplace for free and allow your technicians to establish a remote support session with your customer’s computer from within the JIRA Support platform.With RemotePC HelpDesk remote support solution including near-real-time screen replication, let your technicians deliver effective support to your end users.
Privacy and security
RemotePC HelpDesk integrates with your Atlassian product. This remote service can:
- Delete data from the host application
- Write data to the host application
- Read data from the host application