ChatBot for Jira Service Management & Confluence

for Jira Data Center 8.0.1 - 8.19.1 and more
2 installs
  • Supported
  • Jira Service Management

Companies are reducing support costs and increasing customer satisfaction with our AI-powered ChatBot, no coding required

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Automate first-level support and save money

Improve customer service and save money deflecting up to 80% of repetitive tickets with 24/7 first-level automated assistance.

Easy configuration, easier communication.

Import your Confluence Knowledge Base and make it searchable in a natural way.

  • Semantic search engine based on Natural Language Processing
  • Increase user satisfaction with quick answers 24/7

Tickets management in your pocket

Open new tickets directly from the chat and get them solved faster.

  • Check tickets status anytime and anywhere
  • Transfer any conversation to a human agent when needed.
  • Integrates with Jira Service Management

More details

Responsa ChatBot is a virtual assistant which responds in real time to questions asked frequently by users by querying your Knowledge Base of FAQs and helps them manage their Jira tickets. ChatBot allows any type of business information process and device to be automated through advanced conversational workflows and easy interaction.

🚀 Large organizations have already chosen our ChatBot to:

  • Increase the conversion rate
  • Reduce customer care costs
  • Reduce in-bound traffic
  • Collect user insights

✔️ Current version features:

  • Import a Confluence knowledge base of FAQs and make it searchable with AI
  • Raise new Jira issues directly from chat
  • Update an existing Jira issue with a new comment
  • Check the status of your Jira issues

💡 Want more features? ➡ Let us know the ones you need!

💬 Want to know more? ➡ Contact us!

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⚠️ Note: in order to use this plugin you need a Responsa account

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

Resources

Gallery

Search your Confluence Knowledge Base of FAQs with AI