Smart Assignments & Rotations

by Trundl Inc

works with Jira Cloud, Jira Data Center 9.12.14 - 10.3.7 and more

OVERALL RATINGS
INSTALLS: 135
SUPPORT: Partner Supported
TRUST SIGNALS

Overview

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Installation

Key highlights of the appStructure assignments across your service portfolio, time zones, vacations, skills, and more with state-of-the-art automation

Easily create schedules and rotations

Enable your teams to set up Schedules. Write Rotation rules to auto-assign tickets. Sit back and relax as incoming tickets are auto-assigned to the best available resource.

Manage everything with a familiar dashboard

Add useful gadgets to your dashboard to review projects, schedules, rotations, and availability. Asses work assignments and progress. The UI mirrors the Jira dashboard, making it easy to spot problems.

Visualize coverage and capacity

Use an easy-to-read Calendar view to check your team members’ workloads and assigned tasks, including work schedules, vacations, out-of-office data, and mid-shift breaks.

More details

Auto-assign Jira Service Management (or Jira) issues to team members based on time zones, team availability, shifts, skills, and more!

Smart Assignments & Rotations for Jira Service Management (SARJ)uses state-of-the-art automation to assist service or support teams who manage significant ticket inflow. Use SARJ for:

Intelligent work allocation
No code alignment of incoming tickets to the best available resource
A single comprehensive view for tracking and managing all teams and projects to ensure nothing fall through the cracks

Buy with confidence from an ISO 27001 Certified Company

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Smart Assignments & Rotations integrates with your Atlassian product

Version information

Version 2.2.0•for Jira Cloud

Release date: Jun 23rd 2025
Summary: Added Time-based proxy, delay assignment & project-level availability control
Details: Bug Fixes & Feature Enhancements
Time-based Proxy Control: Assign proxies with specific start/end times.
Dashboard gadget: will show users unavailable based on the organizer’s working hours.
Organizer Cloning: Clone organizer settings across projects.
Delay Assignment: Add delays to scheduling tasks.
Project-Level Availability: Enable/disable user availability per project.
Improved UI/UX: Updated buttons, alignment, and feedback.
Pagination Fix: Corrected Project Availability pagination issues.
User Management Search: Fixed broken user search.
Audit Logs: Scheduler Request Type now logged.
User Access Refresh: Instant updates after changes.
Delete Button Fix: Prevented duplicate deletes.
JQL Logic Improvements: Fixed skipping/saving/restoring issues in JQL sets.
Permission Fixes: Restricted buttons hidden from viewers.
Timezone Bug: Fixed infinite loading when timezone was unselected.
Payment model: Paid via Atlassian
License type: Commercial