Smart Assignments & Rotations

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  Trundl Inc

  We're sorry we disappointed you, Veronica. We'd love to learn more about what led to your review. Please reach out to us via:

  >> products at trundl dot com.

We needed a Cloud option for auto assigning tickets and have a mechanism to allow an agent to take scheduled time off and not assign tickets to them. The Vendor has been very responsive for troubleshooting and use case improvements.

SARJ by trundl is definitely a hit for us. It makes our life much easier by its services. It works as per the set schedule and the ease of different configurations with in the systems helps us with the management of tickets and handling the escalations on time. Definitely recommended. Apart from that, the support members are really very helpful and responsive , they try to help you at every step if there is any issues. Thank you for always helping out. :)

We trialed many auto-assign/out of office plug-ins, and this was the one that fit our needs most closely. We needed something that allowed agents to set their schedule, and add their days off, that did not involve some intense automation logic to be created. Now, tickets are only assigned to people who are scheduled at that time, when tickets are escalated, they again go to folks available, and as management, we like being able to see agents schedules from within the project. It's also great that the agents can set/update this information on their own, without having to ask the project admin to do so. The developers are also very helpful, and quick to assist with any questions we have, or roll out updates. Although there are still a few quirks (for example, the dashboard loads a little slowly) I highly recommend this plug-in.