Smart Assignments & Rotations

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  Trundl Inc

  We're sorry we disappointed you, Veronica. We'd love to learn more about what led to your review. Please reach out to us via:

  >> products at trundl dot com.

We needed a Cloud option for auto assigning tickets and have a mechanism to allow an agent to take scheduled time off and not assign tickets to them. The Vendor has been very responsive for troubleshooting and use case improvements.

SARJ by trundl is definitely a hit for us. It makes our life much easier by its services. It works as per the set schedule and the ease of different configurations with in the systems helps us with the management of tickets and handling the escalations on time. Definitely recommended. Apart from that, the support members are really very helpful and responsive , they try to help you at every step if there is any issues. Thank you for always helping out. :)