Smart Assignments & Rotations
OVERALL RATINGS
INSTALLS
135
SUPPORT
- Partner Supported
Key highlights of the appStructure assignments across your service portfolio, time zones, vacations, skills, and more with state-of-the-art automation
Easily create schedules and rotations
Enable your teams to set up Schedules. Write Rotation rules to auto-assign tickets. Sit back and relax as incoming tickets are auto-assigned to the best available resource.
Manage everything with a familiar dashboard
Add useful gadgets to your dashboard to review projects, schedules, rotations, and availability. Asses work assignments and progress. The UI mirrors the Jira dashboard, making it easy to spot problems.
Visualize coverage and capacity
Use an easy-to-read Calendar view to check your team members’ workloads and assigned tasks, including work schedules, vacations, out-of-office data, and mid-shift breaks.
More details
Reduce MTTR. Boost CSAT!
Trundl, a Platinum Atlassian Solution Partner with global operations, offers managed services—customers outsource their Atlassian administration and support to us.
As we grew, the volume and complexity of tickets grew. Agents began cherry-picking. Tickets aged unnecessarily. CSAT suffered.
We hired queue managers. But keeping track of PTO, sick days, etc.—across multiple teams and time zones—proved impossible.
We knew there had to be a better way!
We developed it for us. Now we share it with you:
- No-code, automated, assignments
- Intelligent and fair workload leveling
- Outlook & Gcal OOO integration
- Comprehensive dashboards to easily track and manage all of it
- ISO 27001 and AICPA SOC 2 certifications
Automatically route incoming tickets to the best available agent!
Install a free 30-day trial and see what Smart Assignments & Rotations can do -OR- contact us for a use case / demo discussion. You tell us about your use case(s). We’ll show you how SARJ can help.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Smart Assignments & Rotations integrates with your Atlassian app
Version information
Version 2.4.0•for Jira Cloud
- Release date
- Sep 5th 2025
- Summary
- Added bug fixes & API upgrade
- Details
Bug Fixes & Feature Enhancements
- Updated Organizer Organizer functionality.
- Updated delay feature to handle listed delay times.
- Resolved minor bugs in Assignee Override feature.
- Upgraded REST APIs for improved compatibility and long-term stability.
- Payment model
- Paid via Atlassian
- License type
- Commercial