Smart Assignments and Rotations for Jira Service Management
OVERALL RATINGS
INSTALLS
114
SUPPORT
- Partner Supported
Key highlights of the appStructure assignments across your service portfolio, time zones, vacations, skills, and more with state-of-the-art automation
Easily create Schedule and Rotations for your team
Set up Schedules that applies to your team. Write rules to auto-assign tickets based on these schedules. Add participants and watch your incoming tickets auto assign as per your rules.
Review your progress with SARJ Dashboard
One view to rule them all!Navigate your work by adding useful gadgets to review projects, schedules, rotations, organiser, availability. The UI mirrors the Jira dashboard for you to easily be able to edit and work.
Manage your workload via Calendar and Availability
Check the workload of your team members before assignment by using calendar view. Set up your working days, vacations and shift timings along with your mid shift breaks! + an Audit log (currently, in Beta)
More details
Auto-assign Jira Service Management (or Jira) issues to team members based on time zones, team availability, shifts, skills, and more!
Smart Assignments & Rotations for Jira Service Management (SARJ)uses state-of-the-art automation to assist service or support teams who manage significant ticket inflow. Use SARJ for:
- Intelligent work allocation
- No code alignment of incoming tickets to the best available resource
- A single comprehensive view for tracking and managing all teams and projects to ensure nothing fall through the cracks
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Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Smart Assignments and Rotations for Jira Service Management integrates with your Atlassian product
Version information
Version 5.3.10-AC•for Jira Cloud
Release date
Sep 2nd 2024
Summary
Functionalities enhancement, UI look and feel enhancements and bug fixes.
Details
- Dashboard and Admin section UI fixes
- Search and refresh options in availability and organizer
- Delete functionality in My organizer dashboard gadget for pending and rejected state.
- In Proxy & Organizer gadget's, project list should contain only SARJ enabled and proxy/organizer enabled projects only respectively.
- Organizer import issue fixed.
- Bug fixes
Payment model
Paid via Atlassian
License type
Commercial