Smart Assignments & Rotations for Jira Service Management

Name: Smart Assignments & Rotations for Jira Service Management
Rating: 4 (6 reviews)

by Trundl Inc

works with Jira Cloud, Jira Data Center 9.12.14 - 10.1.1 and more

OVERALL RATINGS
INSTALLS: 139
SUPPORT: Partner Supported
TRUST SIGNALS

Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appStructure assignments across your service portfolio, time zones, vacations, skills, and more with state-of-the-art automation

More details

Auto-assign Jira Service Management (or Jira) issues to team members based on time zones, team availability, shifts, skills, and more!

Smart Assignments & Rotations for Jira Service Management (SARJ)uses state-of-the-art automation to assist service or support teams who manage significant ticket inflow. Use SARJ for:

Intelligent work allocation
No code alignment of incoming tickets to the best available resource
A single comprehensive view for tracking and managing all teams and projects to ensure nothing fall through the cracks

Buy with confidence from an ISO 27001 Certified Company

Resources

Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Smart Assignments & Rotations for Jira Service Management integrates with your Atlassian product

Version information

Version 8.0.2-AC•for Jira Cloud

Release date: Apr 3rd 2025
Summary: UI Enhancements, Bug Fixes and Performance improved
Details: Added scheduler name column in Rotations gadget
Highlighted the agents who are no longer have permission to be inside active rotations.
The organizer gadget was updated with the Timezone field.
Users have the ability to select pagination in tables.
Replacing Project name with Project keys in the dashboard gadgets.
Payment model: Paid via Atlassian
License type: Commercial