Auto-assign tickets like a boss
Easily create Schedules for your team
Set up Schedules that applies to your team. Write rules to auto-assign tickets based on these schedules.
Reach out to us at firstname.lastname@example.org if you have any questions or need help in configuring Honcho.
Configure rules for your rotation
Add participants and create rules tailored for your needs
View your team workload using the Calendar
Check the workload of your team members before assignment by using calendar view on the rotation screen
Honcho is a simple tool that allows you to configure rules for auto-assigning Jira / JSM tickets to your team members based on criterion such as time zones, team availability, shifts, functional area, etc.
This becomes especially helpful for service or support teams where the ticket inflow is significant and hence, continuous ticket assignment becomes a job for someone.
Privacy and security
Honcho integrates with your Atlassian product. This remote service can:
- Administer the host application
- Administer Jira projects
- Delete data from the host application
- Write data to the host application