Smart Assignments & Rotations for Jira Service Management
OVERALL RATINGS
INSTALLS
139
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appStructure assignments across your service portfolio, time zones, vacations, skills, and more with state-of-the-art automation
More details
Auto-assign Jira Service Management (or Jira) issues to team members based on time zones, team availability, shifts, skills, and more!
Smart Assignments & Rotations for Jira Service Management (SARJ)uses state-of-the-art automation to assist service or support teams who manage significant ticket inflow. Use SARJ for:
- Intelligent work allocation
- No code alignment of incoming tickets to the best available resource
- A single comprehensive view for tracking and managing all teams and projects to ensure nothing fall through the cracks
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Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Smart Assignments & Rotations for Jira Service Management integrates with your Atlassian product
Version information
Version 8.0.2-AC•for Jira Cloud
- Release date
- Apr 3rd 2025
- Summary
- UI Enhancements, Bug Fixes and Performance improved
- Details
- Added scheduler name column in Rotations gadget
- Highlighted the agents who are no longer have permission to be inside active rotations.
- The organizer gadget was updated with the Timezone field.
- Users have the ability to select pagination in tables.
- Replacing Project name with Project keys in the dashboard gadgets.
- Payment model
- Paid via Atlassian
- License type
- Commercial