Auto-assign tickets like a boss
Easily create Schedules for your team
Set up Schedules that applies to your team. Write rules to auto-assign tickets based on these schedules.
Reach out to us at contact@trundl.com if you have any questions or need help in configuring SARJ.
Configure rules for your rotation
Add participants and create rules tailored for your needs
View your team workload using the Calendar
Check the workload of your team members before assignment by using calendar view on the rotation screen
More details
SARJ is a simple tool that allows you to configure rules for auto-assigning Jira / JSM tickets to your team members based on criterion such as time zones, team availability, shifts, functional area, etc.
This becomes especially helpful for service or support teams where the ticket inflow is significant and hence, continuous ticket assignment becomes a job for someone.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity
Resources
Integration Details
Smart Assignments and Rotations for Jira integrates with your Atlassian product. This remote service can:
- Administer the host application
- Administer Jira projects
- Delete data from the host application
- Write data to the host application