Smart Assignments and Rotations for Jira
- Jira Service Management
- Jira Software
Auto-assign tickets like a boss
Easily create Schedule and Rotations for your team
Set up Schedules that applies to your team. Write rules to auto-assign tickets based on these schedules. Add participants and watch your incoming tickets auto assign as per your rules.
Review your progress with SARJ Dashboard
One view to rule them all!Navigate your work by adding useful gadgets to review projects, schedules, rotations, organiser, availability. The UI mirrors the Jira dashboard for you to easily be able to edit and work.
Manage your workload via Calendar and Availability
Check the workload of your team members before assignment by using calendar view. Set up your working days, vacations and shift timings along with your mid shift breaks! + an Audit log (currently, in Beta)
Configure rules for auto-assigning Jira / JSM / JWM issues to your team members based on time zones, team availability, shifts, functional area, etc. Tuned to assist service or support teams, where managing ticket inflow is significant task. Use SARJ for -
- Intelligent work allocation for Teams
- No code solution to align incoming tickets with teams availability.
- One view to track and manage all teams and projects to ensure nothing goes under the radar.
..and Auto Assign Tickets like a Boss !
Privacy and security
Smart Assignments and Rotations for Jira integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application