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Smart Assignments & Rotations for Jira Service Management

works with Jira Cloud, Jira Data Center 9.12.14 - 10.1.1 and more

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  • Partner Supported

TRUST SIGNALS

Key highlights of the appStructure assignments across your service portfolio, time zones, vacations, skills, and more with state-of-the-art automation

More details

Auto-assign Jira Service Management (or Jira) issues to team members based on time zones, team availability, shifts, skills, and more!

Smart Assignments & Rotations for Jira Service Management (SARJ)uses state-of-the-art automation to assist service or support teams who manage significant ticket inflow. Use SARJ for:

  • Intelligent work allocation
  • No code alignment of incoming tickets to the best available resource
  • A single comprehensive view for tracking and managing all teams and projects to ensure nothing fall through the cracks

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Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Smart Assignments & Rotations for Jira Service Management integrates with your Atlassian product

Version information

Version 8.0.2-ACfor Jira Cloud

Release date
Apr 3rd 2025
Summary
UI Enhancements, Bug Fixes and Performance improved
Details
  • Added scheduler name column in Rotations gadget
  • Highlighted the agents who are no longer have permission to be inside active rotations.
  • The organizer gadget was updated with the Timezone field.
  • Users have the ability to select pagination in tables.
  • Replacing Project name with Project keys in the dashboard gadgets.
Payment model
Paid via Atlassian
License type
Commercial

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