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Smart Assignments & Rotations for Jira Service Management

by Trundl Inc
works with Jira Cloud, Jira Data Center 9.12.14 - 10.3.4 and more

OVERALL RATINGS

INSTALLS

137

SUPPORT

  • Partner Supported

TRUST SIGNALS

Key highlights of the appStructure assignments across your service portfolio, time zones, vacations, skills, and more with state-of-the-art automation

Easily create schedules and rotations

Enable your teams to set up Schedules. Write Rotation rules to auto-assign tickets. Sit back and relax as incoming tickets are auto-assigned to the best available resource.

Manage everything with a familiar dashboard

Add useful gadgets to your dashboard to review projects, schedules, rotations, and availability. Asses work assignments and progress. The UI mirrors the Jira dashboard, making it easy to spot problems.

Visualize coverage and capacity

Use an easy-to-read Calendar view to check your team members’ workloads and assigned tasks, including work schedules, vacations, out-of-office data, and mid-shift breaks.

More details

Auto-assign Jira Service Management (or Jira) issues to team members based on time zones, team availability, shifts, skills, and more!

Smart Assignments & Rotations for Jira Service Management (SARJ)uses state-of-the-art automation to assist service or support teams who manage significant ticket inflow. Use SARJ for:

  • Intelligent work allocation
  • No code alignment of incoming tickets to the best available resource
  • A single comprehensive view for tracking and managing all teams and projects to ensure nothing fall through the cracks

Buy with confidence from an ISO 27001 Certified Company

Resources

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Smart Assignments & Rotations for Jira Service Management integrates with your Atlassian product

Version information

Version 2.1.0•for Jira Cloud

Release date
Apr 22nd 2025
Summary
Building Enhanced Security with Atlassian Forge
Details

With this release, Smart Assignments & Rotations now leverages the built-in security capabilities of the newer Atlassian Forge development platform. This enhancement strengthens the app's overall security posture, aligning it with modern development best practices on the Atlassian ecosystem.

Payment model
Paid via Atlassian
License type
Commercial

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