Redpen - Report visual bugs and feedback to Jira

for Jira Cloud
71 installs
  • Supported
  • Jira Service Management
  • Jira Software
Cloud

Capture & report issues in Jira. All-in-one bug & feedback reporting tool for customer support, testing, and product development

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Create issues in Jira projects

Collect visual feedback and bugs from your product or website as Jira issues. Take screenshot and recording screen of any website or desktop application, highlight issues using annotation tools, and submit to Jira.

Capture user feedback with Redpen Widget

Allow the non-technical stakeholders to send visual feedback directly from within your website. Increase customer satisfaction, reduce support and development costs with quick and visual feedback directly to Jira.

View auto-attach Redpen diagnostics in Jira issues

Bugs reported using Redpen have all the essential technical details - device details, browser details, network logs, console logs, etc. It is required to not just identify the bugs but recreate, and resolve them faster.

More details

Redpen is a “Customer Support and Bug Capture Platform” that helps you collect feedback and issues during the product development lifecycle.

Key Benefits

  • Faster time to market - By reducing product development time by eliminating back-and-forth communication between teams.
  • Increase customer satisfaction - By faster turnaround of bugs or feedback submitted by customers.
  • Save Cost - By minimizing the development and support costs.

Redpen allows you to

  • Create issues in Jira easily.
  • Attach visually explained screenshots and screen recordings of the web page or desktop screen to Jira issues.
  • Report bugs faster with pre-defined templates.
  • View Redpen rich diagnostics in Jira issues.
  • Minimize troubleshooting time with auto-collected technical metadata.
  • Edit and update Jira issues.

Download tools to capture issues and send feedback

  • Browser extensions - Chrome, Safari, Edge
  • Desktop apps - Windows, Mac

GET STARTED FOR FREE with Redpen!

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Redpen - Report visual bugs and feedback to Jira integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application

Gallery

Capture or record screen