Redpen - rapid issue reporting for Jira

for Jira Cloud
69 installs
  • Supported
  • Jira Service Management
  • Jira Software
Cloud

Rapid annotation, reporting and resolution

Redpen Widget

No more communication fuss. Embed Redpen Widget into your website for interactive issue reporting. Increase higher customer satisfaction, reduce support and development costs.

Smart Actionable Issues

Report visual issues that are actionable. Redpen allows you to connect your favorite services, annotate and label anywhere on your web application and report meaningful issues. Boost your team’s productivity in seconds!

Auto-attach Diagnostic Information

Issues reported using Redpen will have all the essential diagnostic information (OS, browser information, network logs, console logs, etc.) required to not just identify the bugs, but recreate and resolve them as well.

More details

Redpen for Jira is a Customer Support Request and Bug Capture Platform.

Get faster time-to-market and higher customer satisfaction by reducing the friction in reporting issues and feedback.

Simple operation - Take a screenshot or record screen with voice comments, Annotate, and Report to Jira.

Details that developers would need for faster turnaround of issues are automatically attached to the issue.

Get started in easy steps:

  • Install Jira add-on from Atlassian Marketplace.
  • Sign in to Redpen.
  • Connect the Jira site with Redpen.
  • Use Redpen Widget or Redpen development power tools (Browser extensions - Chrome, Safari, Edge, Firefox. Desktop apps - Windows, Mac) to file issues in Jira. To use them, please visit https://www.redpen.ai/downloads.

    Interactively file smart actionable issues:

  • Report issues using Redpen.
  • Edit Jira issue by clicking on the browser extension or searching issues in Redpen.
  • Save frequently used field values as templates and save time.
  • Privacy and security

    Privacy policy

    Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

    Vendor privacy policy

    Security

    This app is not part of the Marketplace Bug Bounty program. Learn more

    This partner has not completed the Security Self-Assessment Program. Learn more

    Resources

    Integration Details

    Redpen - rapid issue reporting for Jira integrates with your Atlassian product. This remote service can:

    • Act on a user's behalf, even when the user is offline
    • Administer the host application
    • Administer Jira projects
    • Delete data from the host application

    Gallery

    Capture or record screen