Escalation Service

for Jira Data Center 8.19.0 - 8.22.6 and more
4 installs
  • Supported
  • Jira Service Management

Send custom email notifications at any stage of duration Service Desk SLA in percent or time format

Send custom notification

Configure sending an escalation email by time or by percent. Choose needed countdown type from start or to finish (elapsed or remaining).

Define list of recipients

Your recipients can be both Jira users and/or any emails

Set up custom template

Use issue field's values as variables to customize subject and body of escalation email

More details

Set up an escalation service for your Service Desk. Prevent your SLA from being breached by sending emails to all interested parties. App receives information about SLA and provides the ability to configure escalations separately for each SLA level.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is not part of the Marketplace Bug Bounty program. Learn more