Send custom email notifications at any stage of duration Service Desk SLA in percent or time format
Send custom notification
Configure sending an escalation email by time or by percent. Choose needed countdown type from start or to finish (elapsed or remaining).
Define list of recipients
Your recipients can be both Jira users and/or any emails
Set up custom template
Use issue field's values as variables to customize subject and body of escalation email
Set up an escalation service for your Service Desk. Prevent your SLA from being breached by sending emails to all interested parties. App receives information about SLA and provides the ability to configure escalations separately for each SLA level.
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