OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appTOPdesk raised the ticket. Jira needs to resolve it. ZigiOps makes that exchange instant — two-way, no code, all Jira versions
User-friendly, yet powerful Dashboard interface
The ZigiOps dashboard provides real-time visibility into integration activity, showing sync status, execution health, errors, and key metrics from a single, centralized interface.
ZigiOps Integrations Template Library
ZigiOps has ready to use integration templates, yet it is flexible enough and gives you the ability to seamlessly create your own integrations, define various parameters and build many workflows, tailored per your needs.
ZigiOps Integration Advanced Data Mappings
Go beyond scratching the top information layer and capture complex data relationships and system dependencies for full transparency.
Supporting media
More details
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A TOPdesk incident lands on the service desk. It needs a developer. Traditionally, that triggers a conversation, a handoff, and a manually created Jira ticket that may or may not carry the full context. With ZigiOps, the Jira ticket already exists — fields, attachments, comments, and all related data transferred the moment the TOPdesk event occurs.
When your dev team resolves it in Jira, TOPdesk knows instantly. No follow-up call. No status check. No reconciliation between what one system thinks happened and what the other recorded.
Built for the environments that can't afford downtime or data gaps — ZigiOps connects to both on-premise and cloud deployments, handles whatever query volume your TOPdesk and Jira instances generate, and scales without a ceiling.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.1•for Jira Cloud
- Release date
- Nov 8th 2021
- Summary
- Bi-directional integration between Jira and 3rd party software
- Details
Support teams shouldn't carry the weight of dev team awareness. Development teams shouldn't need a support login to understand what customers are experiencing. ZigiOps removes both burdens at once — TOPdesk and Jira synchronized automatically, continuously, without anyone managing the connection between them.
Jira Issues become TOPdesk Incidents. TOPdesk Incidents become Jira Issues. Whichever direction the work travels, every update, every field change, and every status shift follows automatically — no manual logging, no data that drifts out of sync overnight.
What gives you control:
- Flexible filtering that determines exactly which records cross between systems
- Field mapping that reflects your actual data structure, not a default assumption
- Automatic updates in both directions until every ticket reaches resolution
- Payment model
- Paid via Vendor
- License type
- Commercial