Typeform integration for JSM

for Jira Cloud
9 installs
  • Supported
  • Jira Service Management
Cloud

Wow your Jira Service Management customers. Connect amazing UX of Typeform with the immense flexibility of JSM

Wow your customers with delightful experience. Bring amazing UX of Typeform to JSM ticket creation process.

Step by step guide to get started

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Benefits:

✅. Save support team's time by guiding users to relevant resources before they create support tickets

✅. Reduce time consuming back and forth by guiding users to provide relevant details at the time of ticket creation

✅. Engage users by personalising ticket creation forms based on different attributes

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Features:

1️⃣. Map Typeform questions with JSM request fields

2️⃣. Create a new customer or map to an existing one as reporter

3️⃣. Personalise ticket creation forms with hidden fields such as name, email and any other attributes

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Few use cases:

🎧.. External facing customer support forms for Feature requests, Bug reports etc

👩 . Candidate facing recruitment forms for various open positions etc

👨. Internal employee helpdesk forms for record updates, HR requests etc

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Bonus:

Provide Typeform as an embed, pop-up or a chat widget

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Typeform integration for JSM integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects