Typeform integration for JSM
Wow your Jira Service Management customers. Connect amazing UX of Typeform with the immense flexibility of JSM
Map Typeform Questions with JSM Fields
Map Typeform questions with JSM fields, nice and easy. With guided configurations you can even tell which mapping will work as expected and which won't.
Bring in the Power of Logic
Not every Typeform submission should create a support ticket in your service project? No worries! Just set up the conditional logic within the app and you hit that save button.
Delightful & Personalised Experience
Make the JSM ticket creation experience delightful and personalised with hidden fields. That means, you can ask only those questions from your customers that move the conversation forward.
Wow your customers with delightful experience. Bring amazing UX of Typeform to JSM ticket creation process.
Step by step guide to get started
✅. Save support team's time by guiding users to relevant resources before they create support tickets
✅. Reduce time consuming back and forth by guiding users to provide relevant details at the time of ticket creation
✅. Engage users by personalising ticket creation forms based on different attributes
1️⃣. Map Typeform questions with JSM request fields
2️⃣. Create a new customer or map to an existing one as reporter
3️⃣. Personalise ticket creation forms with hidden fields such as name, email and any other attributes
Few use cases:
🎧.. External facing customer support forms for Feature requests, Bug reports etc
👩 . Candidate facing recruitment forms for various open positions etc
👨. Internal employee helpdesk forms for record updates, HR requests etc
Provide Typeform as an embed, pop-up or a chat widget
Privacy and security
Typeform integration for JSM integrates with your Atlassian product. This remote service can:
- View email addresses of users
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
Your customers can create service tickets from anywhere, not just customer portal.