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Last modified 2021-11-25 • 0 downloads • By Infosysta Apps
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Description
Create tickets for all Facebook page interactions
Facebook connector for Jira allows you to use Jira as a unified help desk for all your Facebook page interactions which will enhance the support requests accessibility
Boost your response time on Facebook
You will be able to reply on all interactions from Jira using your Facebook page account
Customers replies reflected as Jira comments
When the customer replies to your comment it will be automatically reflected as Jira comment on the same ticket which includes the first interaction
More details
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**All these features are coming soon, we are still waiting for Facebook Business Manager approval**
Get the most out of Facebook Connector for Jira
- Link one or more Facebook account with the related Jira Service Management project
- Create Jira tickets automatically from Facebook user interactions on your page such as writing a post, adding comments on your posts, mentioning your page or sending a message
- Reply on all interactions from your Jira service management by adding Jira comments
- See all user’s replies as Jira comments on the ticket
- Add transitions to Jira tickets
Version history
1.0.4-ACJira Server 2021-10-27Minor version update Version 1.0.4-AC • Released 2021-10-27 • Supported By Infosysta Apps • Paid via Atlassian • Commercial1.0.3-ACJira Server 2021-10-05Minor version update Version 1.0.3-AC • Released 2021-10-05 • Supported By Infosysta Apps • Paid via Atlassian • CommercialMinor version update
1.0.2-ACJira Server 2021-10-05Improvements and general enhancements Version 1.0.2-AC • Released 2021-10-05 • Supported By Infosysta Apps • Paid via Atlassian • Commercial- Improvements and general enhancements
1.0.1-ACJira Server 2021-08-12Minor version update Version 1.0.1-AC • Released 2021-08-12 • Supported By Infosysta Apps • Paid via Atlassian • CommercialMinor version update1.0.0-ACJira Server 2021-06-28Extend your Jira Service Desk support channels through Facebook integration Version 1.0.0-AC • Released 2021-06-28 • Supported By Infosysta Apps • Paid via Atlassian • CommercialGet the most out of Facebook Connector for Jira
- Link one or more Facebook accounts with the related Jira Service Desk project.
- Capture public mentions and messages on Facebook as tickets.
- Allow agents to respond to users by adding a public comment.
- Replies will be added as a comment in Jira