Free app
OVERALL RATINGS
INSTALLS
82
SUPPORT
- Partner Supported
Key highlights of the appIntegrated Remote Support for JIRA Ticketing System
More details
IMPORTANT: This limited-time free version allows upgrades to avoid service interruptions due to UI Kit 1 deprecation. See Release Notes for v8.0.0 for further information.
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Service desks and customer support organizations using JIRA can integrate with BeyondTrust Remote Support to improve service levels, centralize support processes, and strengthen compliance.
Key Use Cases:
- Generate & Issue Session Key for quick connection to end users to provide support.
- Import BeyondTrust Session Data (eg Summary, Chat, File Transfer) into an Issue case notes
- Access an Issue from the Representative Console with all session history and context.
- Auto-Issue Creation for unreported issues or questions directly from the support session.
- Auto-Issue State Transition to confirm and kick start appropriate next rep or ticket actions.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
BeyondTrust Remote Support integration for Jira integrates with your Atlassian product
Version information
Version 8.0.0•for Jira Cloud
- Release date
- Feb 27th 2025
- Summary
- Payment model changed
- Details
This version (8.x) is being provided free of charge to enable all customers to upgrade without a break in service due to Atlassian's deprecation of their UI Kit 1 components which were used in all previous releases.
BeyondTrust and Atlassian are offering this grace period through April 30th. At that point, the app will return to a for-fee status for version 9.x and future releases.
- Payment model
- Free
- License type
- Commercial