OVERALL RATINGS
INSTALLS
66
SUPPORT
- Partner Supported
Overview
Reviews
Pricing
Privacy & Security
Support
Installation
Key highlights of the appIntegrated Remote Support for JIRA Ticketing System
More details
Service desks and customer support organizations using JIRA can integrate with BeyondTrust Remote Support to improve service levels, centralize support processes, and strengthen compliance.
Key Use Cases:
- Generate & Issue Session Key for quick connection to end users to provide support.
- Import BeyondTrust Session Data (eg Summary, Chat, File Transfer) into an Issue case notes
- Access an Issue from the Representative Console with all session history and context.
- Auto-Issue Creation for unreported issues or questions directly from the support session.
- Auto-Issue State Transition to confirm and kick start appropriate next rep or ticket actions.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
BeyondTrust Remote Support integration for Jira integrates with your Atlassian app
Version information
Version 9.9.0•for Jira Cloud
- Release date
- Oct 15th 2026
- Summary
- Removed the old encryption library, plus security and dependency updates
- Details
- The old encryption library has been removed. If the app hasn't been used since the previous release, re-enter the client secret in the app configuration.
- Security and dependency updates, including fixes for several reported vulnerabilities.
- Payment model
- Paid via Atlassian
- License type
- Commercial