Free app
OVERALL RATINGS
INSTALLS
56
SUPPORT
- Partner Supported
Key highlights of the appBetter service with customer insight
Shows Related Tickets by Reporter
Easily identify tickets raised by the same reporter
Most recent tickets first
The tickets are ordered based on their last updated date which increases their relevance
Better Insight to customer
Provide better customer service by tapping on the knowledge from the customer's past requests.
More details
The Related Tickets for Jira empowers your agents by providing a quick overview of the customer's recent tickets within the same service desk project.This allows them to identify duplicates or related tickets which they can dig for information to solve the current ticket in a shorter time.
For those who are concerned about Data Residency, this app is built on the Atlassian Forge platform which means all settings are stored within your Jira Service Management instance.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Related Tickets For Jira Service Management Cloud integrates with your Atlassian product
Version information
Version 3.0.0•for Jira Cloud
Release date
Jan 5th 2023
Summary
Minor version update
Details
Payment model
Free
License type
Commercial